BLACKACRE SUPPLY CO.™ products include small-batch growing media, biological amendments, live plants, and related nursery items. Because biological products cannot be verified, cleaned, or safely restocked after handling, shipment, pickup, or outside exposure, they are handled differently than ordinary packaged goods.
Last updated: June 15, 2026. By placing an order with BLACKACRE SUPPLY CO.™, the customer agrees to the shipping, pickup, return, cancellation, and final-sale terms listed on this page and shown at checkout where applicable.
Soil, substrates, amendments, worm castings, live plants, opened media, used media, and custom biological products are final sale once packed, staged, accepted, or transferred to a carrier.
Report shipping damage, leaks, missing items, or incorrect items within 24 hours of delivery with clear photos of the box, label, packaging, and product.
Growing conditions vary. BLACKACRE SUPPLY CO.™ does not guarantee plant survival, rooting success, growth rate, flowering, fruiting, yield, or crop outcome.
Orders are packed in scheduled fulfillment batches instead of one-off rush shipments.
| Order placed | Normal ship day |
|---|---|
| By Monday 12:00 PM CT | Tuesday |
| By Wednesday 12:00 PM CT | Thursday |
| After Wednesday cutoff or over the weekend | Following Tuesday |
Orders may be held for weather, holidays, carrier delays, inventory preparation, or other fulfillment conditions. Tracking is provided once the order is processed for shipment.
Substrate orders are packed by product size and weight, then fulfilled through Square checkout links, direct shipping, or local pickup arrangements where available. Delivery timing depends on carrier performance and customer retrieval after delivery.
Shipping charges are calculated through the active BLACKACRE SUPPLY CO.™ shipping profile or checkout platform. Shipping fees are not refundable unless the issue was caused by a BLACKACRE SUPPLY CO.™ fulfillment error or an approved carrier damage claim.
BLACKACRE SUPPLY CO.™ is not responsible for carrier delays, missed delivery attempts, packages left outdoors after delivery, heat exposure, freezing exposure, rain exposure after delivery, or damage caused by delayed customer retrieval after confirmed delivery.
When tracking shows delivery to the address provided at checkout, the order is considered delivered. Customers should monitor tracking and retrieve biological products promptly after delivery.
Local pickup may be available for Nacogdoches-area customers. Pickup orders should be inspected at pickup before acceptance. Once accepted and removed from the pickup location, biological products remain final sale.
BLACKACRE SUPPLY CO.™ will review damaged, leaking, missing, or incorrect orders when the issue is reported quickly and documented clearly. The review process protects both the customer and the business by preserving evidence for carrier claims and fulfillment checks.
Shipping damage, leaks, missing items, or incorrect items must be reported within 24 hours of delivery. Email hello@blackacresupply.com with the order number, issue description, and clear photos.
Include photos of the shipping box, shipping label, internal packaging material, damaged area, leaked material if applicable, and the product itself. Photos should be clear enough to verify the issue and connect it to the shipment.
Do not discard the shipping box, label, packaging material, or damaged product until the issue is resolved. The carrier may require inspection, and discarded packaging may prevent claim approval or replacement.
Approved resolutions may include replacement, store credit, refund, or partial refund at BLACKACRE SUPPLY CO.™ discretion depending on the issue, product type, available documentation, and carrier claim status.
Many BLACKACRE SUPPLY CO.™ products are packed, mixed, staged, or prepared specifically for the order. Cancellation availability depends on whether fulfillment or preparation has already started.
Orders may be cancelled before packing, mixing, staging, custom preparation, or fulfillment begins. Once an order has been packed, prepared, custom mixed, staged for pickup, or transferred to the carrier, cancellation may not be available.
Customers are responsible for entering a complete and accurate shipping address at checkout. BLACKACRE SUPPLY CO.™ is not responsible for packages delayed, returned, lost, or misdelivered because of incorrect, incomplete, outdated, or undeliverable customer-provided addresses.
If a package is returned because of an address issue, refusal, missed pickup, or carrier access problem, reshipment may require additional shipping charges. Biological products returned through the carrier may not be eligible for resale, refund, or replacement.
This policy is designed for substrates, soil media, biological amendments, live plants, hardware, and custom nursery products. Biological products cannot be returned or restocked after outside exposure because handling, moisture changes, heat, pests, pathogens, foreign material, or contamination may affect product integrity.
Soil, substrates, amendments, worm castings, live plants, opened media, used media, and other biological products are final sale once packed for pickup, accepted at pickup, prepared for shipment, staged for shipment, or transferred to the shipping carrier.
Custom substrate blends, custom builds, special orders, made-to-order work, opened media, used products, and products prepared to customer specifications are final sale once production or preparation begins.
Unused, non-custom hardware may be returnable within 14 days of delivery if it remains unused, clean, complete, and in original condition. A 15% restocking fee may apply. Customer may be responsible for return shipping unless the issue was caused by BLACKACRE SUPPLY CO.™ fulfillment error.
Nothing in this policy is intended to limit any customer right that cannot legally be waived under applicable law. If a mandatory consumer protection rule applies, BLACKACRE SUPPLY CO.™ will handle the order according to that rule.
BLACKACRE SUPPLY CO.™ substrates are small-batch horticultural media made from natural and processed components. Some components may be rinsed, buffered, screened, or batch-checked before blending, but natural variation in horticultural materials may still occur. Products are designed for container use, but growing results depend on the grower, plant, environment, container, and watering practices.
Natural variation in color, texture, moisture level, aggregate shape, chip size, perlite shape, castings distribution, and organic material may occur between batches. Screen classes are functional ranges, not a guarantee that every particle is identical.
BLACKACRE SUPPLY CO.™ substrates are not sterile laboratory media. Products containing coco coir, castings, biochar, zeolite, bark-like chips, composted or biological components may contain normal natural variation associated with horticultural materials.
Substrates are intended for appropriate horticultural container use unless otherwise stated. Use containers with drainage and adjust watering based on plant type, container size, light, temperature, humidity, and grower handling.
Unless specifically stated on the product page or label, BLACKACRE SUPPLY CO.™ products are not certified organic. Ingredient names such as earthworm castings, coco coir, biochar, and natural volcanic zeolite describe material classes and do not imply third-party organic certification.
Product descriptions are intended to describe substrate structure, ingredient classes, use cases, and physical media design. They are not guarantees of plant performance, fertilizer analysis, pest resistance, disease prevention, or crop outcome.
Substrate performance depends on watering habits, container size, crop type, fertility practices, light, temperature, humidity, transplant condition, and grower handling. BLACKACRE SUPPLY CO.™ does not guarantee plant survival, rooting success, growth rate, flowering, fruiting, yield, or crop outcome.
BLACKACRE SUPPLY CO.™ substrates are not sold as pesticides, disease controls, sterilants, or plant-health cures. Product descriptions do not claim to prevent, treat, or eliminate pests, pathogens, rot, disease, or plant decline.
When a product includes a controlled-release fertilizer or micronutrient component, that statement identifies an ingredient class only. Unless a guaranteed analysis is shown on the product label, BLACKACRE SUPPLY CO.™ does not represent the product as a complete fertilizer or guarantee a specific nutrient analysis.